We are disappointed by your review, as it does not reflect the caring and supportive environment we provide. Our dedicated team always treats residents with kindness, dignity, and respect, and we take great pride in the exceptional care we deliver. We completely reject your unfounded claims and it's unfortunate you were not willing to engage with the professional care and support your mother required. It was a pleasure to care for her, and she is very much missed by our team. Our home is rated Good in all areas by the CQC, receives hundreds of compliments and excellent reviews, and we remain fully committed to providing the very best care for all our residents.