Hi there, Thank you very much for your kind feedback. We are delighted to hear that you have had a positive experience at our care home and that you find our staff consistently friendly and helpful. We are also pleased that you value the monthly relatives' meetings as a platform for open communication and feedback. Your acknowledgement of the improvements, such as the installation of new easy-clean flooring and the enhancement of our internet connection, is greatly appreciated. It is always our priority to ensure a comfortable, safe, and connected environment for our residents and their families, both near and far. We truly value your continued support and suggestions, which help us to further enhance the quality of care and service we provide.