Thank you for taking the time to share your feedback. We always aim to provide high-quality care and support to everyone who stays with us. Following a later review, it was determined that the level of care required was outside the scope of our current registration. While such decisions are never taken lightly, we must always ensure that we can safely and appropriately meet the needs of all those in our care, as well as maintain the wellbeing of our residents and team. We wish you all the best for the future.