We are sorry to hear that you feel disappointed with aspects of your relative's experience.Our team strives to create a warm engaging environment for all residents with an activities programme that includes both on-site entertainment & regular trips. These are designed to support residents' interests, mobility and wellbeing, while ensuring everyone can participate in ways suited to their individual needs and wishes.We believe that access to familiar snacks and drinks throughout the day is an important part of helping residents feel at home. This reflects our "food that feels like family" approach which aims to promote comfort, independence and reduce institutional living.We're sorry you've felt there has been less visibility from our management team recently - please be assured that the manager remains closely involved in daily operations of the home.We are sorry that your relative's time with us did not fully meet your expectations. We wish him and your family well for the future.