Thank you for sharing your thoughts regarding Ancasta Grove. We are sorry if this was your experience. <br> <br>Firstly, please accept our deepest condolences on the loss of your mother. We would like to assure you that our staff are committed to supporting all residents to attend activities if they wish to do so. The team provides a variety of activities, both group sessions and 1:1, in order to cater to different preferences and hobbies.<br> <br>Furthermore, we are proud to foster a multicultural, diverse workplace in all of our Care UK homes. We would like to assure you that all staff are competent and compliant with all relevant training and qualifications in order to complete their roles effectively and are continuously supported to continue their professional development during their employment with us.<br> <br>We would appreciate the opportunity to address your concerns directly and encourage you to contact the Home Manager to discuss further. Alternatively, you can contact us via complimentsandcomplaints@careuk.com if you wish to log your concerns formally.<br> <br>Once again, thank you for sharing your feedback regarding Ancasta Grove. Your input is invaluable to us and allows us the opportunity to continue to develop and improve the standard of care we provide