Thank you for taking the time to share your feedback. It was our pleasure to care for your mum during her stay with us, and we're so glad to hear she appeared happy and relaxed while spending time with other residents in the lounge. We also appreciate you highlighting the issue with communication between shifts. This is something we take seriously, and we are actively working on reinforcing the importance of clear and consistent handovers with all staff to ensure nothing is overlooked. Thank you again for your kind words and constructive feedback.