We are truly sorry to hear that you were unhappy with your husband's respite stay. We fully understand how distressing it must have been to see his health decline, and we appreciate how difficult this time has been for you and your family.<br>Please be assured that we have carefully reviewed your concerns in detail. Our records, as well as information from external healthcare professionals, confirm that your husband received attentive and appropriate care throughout his stay, with his medical needs addressed promptly.<br>We are deeply concerned that your experience did not reflect the high standards we strive to maintain. The claims described do not align with the quality of care we provide, nor with the many positive comments and kind feedback we regularly receive from residents and their families. Our team is dedicated to delivering compassionate, person-centred care at all times.<br>We would very much welcome the opportunity to speak with you directly, to discuss your concerns.