Dear D L - thank you for taking the time to share your feedback. We're very sorry if communication hasn't met your expectations recently and sincerely apologise for any frustration this may have caused. Along with regular catch ups with families, we are currently sharing fortnightly updates with all relatives about life in the home and ongoing improvement work - please do let us know if you're not receiving these, and we'll make sure that you do. We haven't been able to match your comment to any contact made directly with the home about this. If you are happy to, we would very much welcome the opportunity to meet and ensure you have all the information you need moving forward. Senior representatives are in the home seven days a week - will you get in touch to arrange a time that suits you?