We understand how difficult it must have been for you to write this review during such an upsetting time, and we truly appreciate your feedback. Delivering high-quality service and exceptional care to residents is our top priority and I'm sorry to hear that you feel we have fallen short of the standards we strive for.<br><br>Whilst your mother lived with us, we saw a marked improvement in her overall wellbeing. It was a delight to witness the change as a result of the care the team provided. Your mother's love of food was an important part of her daily life and to her overall happiness. We're proud to provide nutritious meals for all residents, and supporting your mother's enjoyment of meals also helped ensure the wellbeing of other residents.<br><br>Alongside four healthcare specialists, we explored the best approaches to ensure your mother remained as happy and healthy as possible, with you making the final decisions on the best course of action for her care.