Thank you for your review. I always remember our first conversation when your family were keen to find a better alternative to your mum's previous home. How families feel at times when they cannot visit is often a true barometer of the trust that can be built when loved ones come into good care homes. Care homes should be a loving environment, and do everything in their power to celebrate and empower people who reside there. Thank you once again for taking the time to write this review. I will share these comments with our whole team.