Thank you so much for your heartfelt and constructive feedback. We're truly grateful for your kind words about our team at Ty Mawr Care-especially Johnston, Espy, and our Head of Care. It's wonderful to hear your Mam feels so positively about the staff, and we're proud that their warmth and dedication have made such a meaningful impact.<br>We also appreciate your honest reflections on areas for improvement. You've raised important points about staffing levels, engagement in meaningful activities, and the need for more proactive support around motivation and wellbeing. We recognise how vital these elements are-especially for residents living with vascular dementia-and we're actively reviewing how we can better support personalised engagement, including revisiting the weekly activity sheets and exploring ways to enhance dietary support.Your comments about the environment and decor are also well taken. We're glad you're aware of the plans underway to refresh the space, and our improvements.