Thank you so much for sharing your mother's experience-it means a great deal to us.<br>We're delighted that she felt so welcomed and comfortable during her respite stay, and even more so that she chose to remain with us. Familiar faces and genuine connections make all the difference, and we're proud that our team's attentiveness and kindness helped her feel at home so quickly.<br>Your recognition of our staff's dedication-especially in the midst of busy days-is deeply appreciated. We believe every resident deserves time, care, and meaningful engagement, and it's wonderful to hear that this shines through.<br>We also appreciate your understanding regarding the environment. You're absolutely right-while the decor may need refreshing, it's the quality of care that defines us. That said, we're actively addressing outstanding issues from the previous ownership and working towards improvements that will better reflect the warmth and excellence of our care.<br>Thank you again for your kind words.