Thank you so much for your kind and thoughtful feedback.<br>We're truly pleased to hear that your father is receiving professional and compassionate care from our team. Supporting individuals with complex needs is something we take great pride in, and it's heartening to know our carers are making a positive difference.<br>We also appreciate your honest comments about the building. While we're glad the environment hasn't impacted your confidence in our care, we do recognise the importance of creating a space that feels fresh and uplifting. Plans are underway to improve and modernise the setting, and we're committed to making sure it reflects the high standards of care we provide.<br>Thank you again for your trust and support.