Thank you so much for your beautiful words - they truly mean the world to us. It's been an absolute privilege to care for you and support your family. Knowing that you feel safe, valued, and well looked after is exactly what we strive for every day. Our team, from management to housekeeping, will be so touched to hear your kind praise. Thank you for trusting us with your care - it's an honour to be part of your journey.  PS Thank you for my good luck card xxx