Dear Robert<br>Thank you very much for taking the time to share your thoughts and observations about Derwent. Your feedback is truly appreciated and helpful.<br>I'm delighted to hear that your wife is settling in well and that you have been pleased with the kindness and care of the staff, the comfort of her room, and the overall environment. Our goal is always to make Derwent feel like home, and your positive comments are very encouraging.<br>You've raised an important point regarding activities. I agree that a diverse and enriching program is essential for well-being, and I apologise for the lack of variety you've observed in this area. I will follow up with the team to ensure we assess and expand our range of activities (including social, creative, physical, and cognitive), communicate the schedule more clearly to residents and families, and actively seek feedback to better reflect their interests. Thank you for sharing your thoughts.