Thank you so much for taking the time to share such kind words about your mum's care. We understand how difficult it can be living far away from a loved one, and we're so pleased that our updates and communication help you feel connected and reassured. It's a privilege to care for your mum she's a wonderful part of our Venn family and your feedback means a great deal to the whole team. We'll be sure to share your comments with our staff, who will be delighted to know their efforts make such a positive difference.