Thank you so much for sharing your experience  it truly means a lot. We're so pleased to hear that your mum is feeling more settled and relaxed. It's wonderful that she's engaging with other residents and enjoying simple comforts like tea and biscuits. The team will be glad to know their care and attention are making a difference, especially with how her medication was handled and the visible staff presence.<br>We understand it's still early days, and we appreciate your honest feedback. Please don't hesitate to reach out if there's anything more we can do to support your mum or help her continue to feel at home.