Dear Julie,<br>Thank you for taking the time to share feedback. We are very sorry that you remain unhappy following our previous discussions. We understand how difficult this has been for you and your family. Your mum's needs were carefully reviewed, and as her dementia progressed, her care requirements increased beyond what could safely be met in our home. The decision not to readmit her after hospital discharge was made with her wellbeing and safety at heart, and in consultation with relevant professionals. We did communicate this decision and the reasons with you at the time, and we are sorry if this did not feel adequately explained. While we are saddened that you feel disappointed, please be assured that every step was taken in her best interests. We would be happy to meet again if you wish to talk further, and are truly very pleased that Mum is settling well in her new home.