Thank you so much for your wonderful and heartfelt feedback. It truly means a great deal to the whole team at Escan Manor. We understand how difficult it can be to make the decision for a loved one to move into care, especially after so many years together, and we're so pleased to hear that your mum and dad are both feeling supported and comfortable.
Our aim is always to create a homely, welcoming environment where residents and their families feel part of our community, so it's lovely to know this has made a difference to you all. I'll be sure to share your kind words with the team - they'll be delighted to know their care and warmth are appreciated.
Thank you again for taking the time to share your experience. It's a privilege to care for your mum and to welcome your dad each day.