Thank you for sharing your feedback. Were very sorry to hear that your mothers experience at Cedar Mews didnt meet your expectations. While her stay was short, were pleased you recognised the dedication of many of our team members, who work hard to support residents with complex needs.<br>We appreciate you highlighting where communication and access to senior staff could have been better. This isnt reflective of the standards we set for ourselves, and we will build your feedback into our learning as we regularly review and improve how we communicate with and support families to ensure a consistent and positive experience for everyone.<br>We wish your mother all the very best in her new home