Were very sorry to read your comments and disappointed to hear your experience did not meet expectations. The care and wellbeing of our residents is always our top priority.<br><br>Caring for someone living with dementia can be very complex, and at times individuals may resist personal care or changes of clothing. Our team work patiently and respectfully to support each resident in a way that maintains their comfort and dignity.<br><br>Were sorry if you felt our communication lacked empathy. We value family involvement and always aim to work closely with relatives. Your feedback will be used to reflect on how we can continue improving our support for both residents and their families.