Thanks for taking the time to leave your review. We're sorry you were unhappy with your experience at Pinetree Care Home and we're grateful to you for sharing your feedback with us. We've reached out to the home team who have confirmed you hadn't raised yours concerns directly with the General Manager at the time, to give them chance to resolve some of the issues you were experiencing, however, the General Manager and our team would very much like the opportunity to look into your concerns further, so please reach out to us at feedback@barchester.com so that we can offer our full support. Kind regards, Barchester's Customer Feedback Team