Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your experience with the Birch Unit has been so positive. From day one, our team has been committed to providing compassionate, person-centred care, and it's wonderful to know that this shines through in everything we do. Your recognition of the dedication shown by our housekeeping, nurses, cooks, and carers means a great deal to us all. Thank you again for taking the time to share your experience.