Thank you for sharing your experience regarding your mother's stay at St Andrew's. I'm glad to hear that she is being treated with dignity and respect by most of the staff, as that is so important in a care environment. It's also good to know that the living accommodations are comfortable.

However, I understand your concerns about the activities not fully catering to a broader range of abilities and the challenges with food options. It's crucial for residents to have diverse and enjoyable activities, as well as accessible meal alternatives. We will discuss your feedback as a team, and a member of the activities and catering team will reach out to Mum to discuss the feedback so that suitable action can be taken to enhance the overall experience for her. Please let me know if there's anything else you'd like to discuss or if you have any specific suggestions in mind, and we will be more than happy to address them.
Warm regards
Juline
Home manager