Thank you so much for taking the time to share your thoughtful feedback. We're delighted to hear that you found your room clean and comfortable, and that our team treated you with kindness and respect. It's also great to know you appreciated our physiotherapy services, hairdresser, and the opportunity to enjoy short trips out. We understand that response times can occasionally be affected during busy periods, and we're continually working to ensure we provide prompt assistance whenever it's needed. We also appreciate your comments about the air beds and seating - your feedback helps us identify where improvements can be made to enhance comfort for all our residents. Thank you once again for your kind words and constructive feedback. We're pleased that you felt safe and well cared for during your stay.