Dear AL<br>Thank you very much for your kind feedback. We're really pleased to hear that you find our staff friendly and helpful, and that you find the entrance and lounge welcoming and comfortable.<br>We also appreciate your comment regarding your friend's room. Our team do their best to maintain a clean and pleasant environment while respecting each resident's personal belongings and preferences. We'll continue to support your friend to keep her room tidy and comfortable while ensuring her individuality is respected.<br>Thank you again for taking the time to share your thoughts, your feedback is very valuable to us.<br>Kind regards,