Thank you for taking the time to share your feedback. We're delighted to hear that Julie, Rachel, Sarah, and Dorothy made you feel welcome and well cared for during your respite stay with us. We pride ourselves on providing a positive resident experience and are sorry that, on this occasion, you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we would be grateful if you could contact us at manager.gildawood@ariacare.co.uk so that we can learn more about your experience.