Firstly we want to express our sincere condolences for your loss. <br>The concerns you have raised regarding medication , safeguarding procedures, communication, and the support your mum received are extremely serious. We understand how upsetting these events must have been for you, and we are deeply concerned to hear that you felt your mums needs were not met and that your family was not treated with dignity or compassion.<br>Castle Grange are committed to providing safe, respectful, and person-centred care, and what you have described does not reflect the standards we strive to uphold. <br>We want to assure you that we are working closely with all relevant partners as part of the ongoing investigations to understand exactly what happened. We are fully committed to establishing the truth , and we will of course share the outcome with you once complete.