Thank you for sharing your thoughts regarding Rush Hill Mews. We are pleased to hear you are overall happy with your wife’s care.<br> <br>We would like to assure you that our staff are always happy to engage with residents and are committed to providing enrichment and joy into their daily lives during their stay with us.<br> <br>Furthermore, the team will always try their best to support residents with their personal care and clothing to the best of their ability. We encourage you to reach out to the care staff on duty to highlight your concerns so they can notify you of any events, circumstances, or resident declinatures which may have impacted their ability to provide personal care or other assistance. <br> <br>Please also be advised that we have a dedicated Housekeeping Team who work hard to ensure all residents have a clean and hygienic environment to reside in during their stay with us. Furthermore, our care staff will also assist with ad hoc cleaning tasks whilst supporting residents where needed.<br> <br>We politely encourage you to reach out to the Home Manager directly in order to discuss your concerns further. Alternatively, you can contact us via complimentsandcomplaints@careuk.com if you wish.