Thank you for sharing your thoughts about your brother's care. We're pleased to hear that you've been happy overall with the support he's received during his time at Alexander House, however, we're sorry to hear about your recent concerns. We do understand how important consistency and meaningful engagement are for residents and we have a new Service Manager in post who is working closely with the team to strengthen staffing and enhance the activities programme. Please do get in touch with the Manager directly so we can look at how best to continue supporting your brother and ensure he is settled and content.