Thanks for taking the time to leave your review. Thanks for your kind words for our friendly staff and the Ochil home itself. We would like to reassure you our staffing levels are met throughout the home, including at night, we have a system in place which monitors this. Please contact any member of the team with any concerns during your visits. We understand your loved one and other residents are involved in menu reviews with our chef quarterly, if you have any suggestions, you are more than welcome to arrange a chat with them. If you have any further concerns at all, please reach out to the General Manager who will be more than happy to support you. Kind regards, Barchester's Customer Feedback Team.