Dear Lynda,<br><br>We are very sorry to read your comments and to hear that you've been unhappy with aspects of your mother's care. It was such a shame to see you felt that things had changed so much since the last review you provided in January 2025, which was so positive. We fully understand how upsetting this situation must be for you and your family.<br><br>Please be assured that the wellbeing and dignity of all our residents are always our top priorities. Our team follows detailed, person-centred care plans that are regularly reviewed to ensure that each resident's changing needs are appropriately met.<br><br>While we cannot discuss individual details publicly, we can confirm that all care decisions - including those relating to your mother's needs and safety - were made carefully, in line with professional guidance and with her best interests at heart. We also ensured that you were kept informed of any changes and updates regarding your Mother's changes of care needs.