We sincerely appreciate your lovely feedback. It is wonderful to hear that the Ambassador System has brought joy, purpose, and inclusion to our residents. Our team works hard to ensure that Horton Cross feels like a real home, where everyone is valued, respected, and encouraged to stay active and involved. Your kind words confirm that our staff are delivering care in line with our values and CQC standards, always putting residents' wellbeing first. We are grateful for the trust and partnership of our families, whose involvement helps us make every day meaningful. Your message motivates us to keep improving, maintaining high-quality, person-centred care, and ensuring every resident feels safe, fulfilled, and truly at home at Horton Cross.