Dear Andy,  <br>We're really pleased to hear that you're happy with your mum's care and well-being, and that our staff have been helpful and accommodating. It's lovely to know she enjoys spending time in the lounge and taking part in the entertainment. We appreciate your comment regarding the cleanliness of her room and will make sure this is followed up with the housekeeping team to ensure standards remain consistently high. <br>Thank you again for taking the time to share your experience.