good morning Elizabeth,<br>Thank you so much for the review and the scores. we appreciate all feedback and i see there are some stars missing. if you would like to pop in for a chat and put our heads together for some ideas of how we can improve our services, 2 minds are better than 1.<br>i am pleased that you feel part of the Norton Family, as that is what we aim for, ensuring the residents and their relatives are treated like our own family. <br>many thanks<br>Marie