Thank you so much for your lovely feedback and kind words about the care our team provides - we're delighted to hear that your dad is happy and well supported.<br>We also really appreciate you bringing the veranda ramp to our attention. The safety and comfort of our residents and visitors are always our top priority. We're pleased to confirm that the necessary remedial work to secure the ramp has already been completed.<br>Thank you again for your thoughtful comments and continued support.