We are very sorry to hear about your experience and the distress this situation has caused you and your husband. We are also sorry that your second respite stay with us was not satisfactory and did not meet the high standards of care we aim to provide. The concerns you have raised are extremely serious, and we fully appreciate how upsetting this must have been for you and your family.<br><br>We take all safeguarding matters and feedback about our care provision with the utmost seriousness. We understand that a safeguarding investigation is in progress and are cooperating fully with the local authority and other relevant agencies to ensure every aspect is thoroughly reviewed.<br><br>While we are unable to comment publicly on individual cases, please be assured that we are committed to learning from every concern raised. We continually review our training, communication, and care practices to ensure that the safety, dignity, and wellbeing of every resident remain our highest priority.