Dear Elizabeth<br>Thank you for taking the time to respond. We are working hard to improve the facilities at Hillcrest House and the rooms are being redecorated. We do have 2 wet rooms per floor and there is not a limit on the number of wet room showers that are provided by the staff so I'm sorry to hear that your Mum was not offered one every day, I will speak to the staff about this. We are always looking for ways to improve the service so all of your comments will help. We have a new catering company at Hillcrest House who provide the food directly from our kitchen, I will feedback on the food to them as like us there is always room for improvement.<br>I'm happy to see that your Mum was treated with dignity and felt safe and secure, this is really important to us.<br>Kind Regards<br>Paula