Thank you for taking the time to share your feedback. We understand how important it is for residents to have consistency and plenty of meaningful activities to enjoy. A new Home Manager has recently joined Alexander House and is focusing on strengthening the team and enriching daily life within the home. We're committed to creating a warm, engaging environment where residents can feel happy and well supported. Please don't hesitate to contact the Manager directly to discuss your concerns as we'd really value the opportunity to talk with you in more detail.