I'm sorry to hear that you feel we are 'woefully' understaffed but I can assure you we have more than adequate staff to tend general nursing needs. There are times where individuals would like more attention than what would be deemed reasonable but we do endeavour to facilitate extra time to residents. The home is currently under refurbishment with all the windows having being replaced over the last couple of weeks. In regards to the medication times not being adhered to we do have time sensitive medications of which we have to adhere to otherwise people would be put at risk. We work closely with onsite Nurses and external doctors to make sure that Medication is given in a timely manner and more importantly correctly of which as a Nursing Home we are inspected on by external bodies also.