Dear Keith,<br><br>Thank you very much for taking the time to share your feedback and for your kind comments about our staff and cleanliness.  <br><br>We are genuinely sorry to hear about the concerns you have raised regarding staff attending when called, moving to a more comfortable chair and exiting the building. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.<br><br>We greatly value your input as it helps us continue improving the quality of care we provide. If you would like to discuss this further, please do not hesitate to get in touch with our Registered Manager directly.