Thank you so much for taking the time to share such a heartfelt review. We're truly delighted to hear how happy your mum is at Waterhouse and that she's beginning to come out of her shell, that's exactly the kind of outcome we hope for. Our team works hard to provide personalised care and a calm, welcoming environment where every resident feels valued and at home. It's wonderful to know that this has made a positive difference for your mum and given you peace of mind. Your kind words mean so much to all of us