Thank you very much for taking the time to share your feedback and for your kind comments about our staff, cleanliness, food, and facilities. We're pleased to hear that your overall experience has been positive and that you've recognised the efforts of our team.<br><br>We're genuinely sorry to hear about the concerns you've raised regarding the care plan, walking support, and the delay in assistance during dining time. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.<br><br>We greatly value your input as it helps us continue improving the quality of care we provide. If you'd like to discuss this further, please don't hesitate to get in touch with our Home Manager directly.<br><br>Warm regards,<br> Bradbury House Team