Dear Dianne,<br>Thank you so much for your kind words and thoughtful feedback. We're absolutely delighted to hear that you enjoy your visits to Richmond Village and that our team has made such a positive impression.<br>Creating a welcoming, respectful, and supportive environment is at the heart of everything we do, and it's wonderful to know that this is reflected in your experience. Your recognition of our staff's dedication and the quality of our facilities means a great deal to us.<br>We truly appreciate your recommendation and look forward to welcoming you again soon.<br>Warm regards,<br>Samantha Walker.<br>Head of Care, Richmond Villages