Thanks for taking the time to leave your review. We're sorry that this has been your experience with us at Stoneham Grove. We would like to reassure you our staffing levels are met throughout the home as we have processes in place to monitor this. Stoneham Grove is a busy environment, and our staff work hard to make sure all residents are attended to in a timely manner, and were sorry if this wasn't felt by your family on visiting. If you would like to provide further feedback, please reach out to the Management Team who will be more than happy to help or you can contact our team for further support, feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.