We are sorry to read your comments, though we do not recognise the situation as described. We take all feedback seriously and always encourage families to raise any concerns directly with our management team so that we can address them promptly and appropriately. Our priority remains the wellbeing and dignity of all residents, and we are proud of the high standards of care we provide. If you would like to discuss this further, please contact us directly.<br><br>Kind regards,<br><br>Sharon Halifax<br>Interim Manager<br>Clarence House