Thank you for sharing your thoughts regarding Hollins Park. We are sorry if this has been your experience.<br> <br>We acknowledge your comments regarding the change in management in our home. We have appreciated the patience and kindness of all residents and their loved ones throughout the transition process. We would like to assure you that the current Home Manager is well equipped and qualified to complete their role effectively and we have complete confidence that they will be a great asset to Hollins Park.<br> <br>We appreciate your comments about our staff. Our core team are dedicated to providing a high standard of care at all times and work hard to ensure all residents are supported and their care needs are met. <br> <br>We are proud to foster a multicultural, diverse workplace in our home. Whilst we recruit staff from different backgrounds, they all display adequate competency in written and spoken English, and we continue to support them with this as part of their professional development during their tenure with us.<br> <br>The current Home Manager would be happy to discuss any concerns with you directly and is eager to build strong relationships with all residents and their loved ones. We encourage you to approach them directly if you wish or you can contact us via complimentsandcomplaints@careuk.com if you prefer.<br> <br>Once again, thank you for sharing your feedback for Hollins Park. Your input is invaluable to us.