Dear Kim,<br>Thank you so much for your heartfelt words. We're truly grateful that you took the time to share your experience. It means so much to know that your mum felt at home at Hawthorn Manor and that our team were able to provide comfort and care during her time with us. We're proud to have been part of her journey and to have supported your family through such an important chapter. Your kind words will be shared with the whole team - they'll be deeply touched.