Thank you for sharing your thoughts. We strive to provide a warm, welcoming environment and regret that this was not your impression. Our menus are designed with nutrition and variety in mind, and alternatives are always available. We are proud of our dedicated staff and continue to train and support them to ensure consistent, high-quality care. Your feedback is valuable, and we remain committed to ongoing improvements to meet the needs of our residents. I will arrange a meeting when you are next in so we can through your feed back details