Thank you for sharing your experience. We are sorry to hear that parts of the care did not meet your expectations. End-of-life care is an especially sensitive time, and we take all feedback seriously. While the experience of most of our residents is very positive, we are always striving to improve.<br><br>At Larchwood, we aim to provide a safe, calm, and compassionate environment, following personalised care plans that support each resident's clinical, dietary, and emotional needs. We work closely with families so they feel involved and supported throughout their loved one's stay.<br><br>Clear communication is important to us, and we review all feedback to strengthen our practices and uphold high standards of dignified, respectful care. If you would like to discuss your experience further, we welcome the opportunity to speak with you directly.